Privacy & cookies policy

Introduction and Contact Information

The privacy and security of your personal information is important to us and we are committed to protecting it. It is important you read this privacy notice carefully because it explains how we collect and process personal data about you and why we are using your data.  This privacy notice also sets out your privacy rights and how the data protection law protects you.

The Redde Northgate plc group is made up of several companies listed below.  The services you use within the Redde Northgate plc group will dictate which organisation has control of your data (the data controller). If your service is being provided by one or more of the group firms, we recommend you contact them directly by using the links provided below. Where ‘we’ our ‘our’ is used in this statement it refers (unless stated otherwise) to the relevant data controller within the Redde Northgate group.  

We have purposely drafted this notice to be clear and concise so it is a summary of how we collect and use your personal information. If you would like more details about how we collect and use your personal information you will find it on our websites terms of use and within the letters or documents we send to you and in the individual privacy notice of the Redde Northgate group company providing the service to you. You will also find information on our client portals if relevant to the services you use. If you can’t find the information you would like, please contact us.

Redde Northgate Plc has a Data Protection Officer who is responsible for overseeing questions in relation to this privacy notice. If you want to ask Redde Northgate plc for information about your data, make a data related request or ask for further details about this privacy statement, please contact the Data Protection Officer via email at dpo@reddenorthgate.com or via post to the DPO, Group Legal Department, Redde Northgate Plc, Pinesgate, Lower Bristol Road, Bath, BA2 3D and we will respond to you directly.

This privacy notice applies to:

• Visitors to our websites and use of cookies
• Information we obtain about you
• How we use your information
• Sharing your information
• Where we store your personal information
• International data transfers
• Your rights of access to information
• Other rights you might have
• Complaints
• Changes to this policy statement

Visitors to Our Websites and Use of Cookies

Our website uses cookies.  We use cookies to enhance your online experience and analyse use of our website. Most of the cookies we use are “Strictly Necessary”, i.e. they are needed to ensure the site works for you. These cookies are always active and are necessary for this website to function.

We set “Performance Cookies”, but only if you accept the use of these cookies.  Performance Cookies allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our site works and to measure analytics. We use Google Analytics to collect details of visitor behaviour patterns on the website (you can find more information on Google Analytics here)  This information is collected only if visitors opt in to the use of performance cookies.  You can set your browser to refuse browser cookies (other than those which are strictly necessary), or to alert you when websites set or access cookies.

For more information generally on cookies, please refer to allaboutcookies.org.

Below we describe the cookies which are installed upon this website.

Most web browsers allow some control of most cookies through the browser settings. Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

If you use a smart phone, you can usually prevent cross-site tracking and block cookies in the settings section on your device. You may also be able to visit websites without leaving a history by turning private browsing on.   You should visit the support section of the website of your device for more information on how to do this.

Below we describe the cookies which are installed upon this website.

Strictly necessary cookies

These cookies are always active and are necessary for this website to function. They cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance cookies

These cookies allow us to count visits and traffic so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular, and see how visitors move around the site.

These cookies are set by the Google Analytics service, but hosted by ReddeNorthgate.

Targeting/advertising cookies

We do not currently use these cookies.

Information About You

You will give us most of the information we will hold about you; this is generally done when you communicate with us and is likely to include your name, address, e-mail address, telephone numbers, financial and credit card information and, where relevant, information about any incident in which you may have been involved, including any injuries suffered, other parties involved and further information relevant to the products and services we offer. There may be occasions where we need to collect and process certain types of data, including special category data such as health, for the purpose of offering an enhanced level of support to customers who need it most.If you visit one of our offices and request access to the guest wifi, we will process your email address and MAC address of your device.

Sometimes information about you will come from other organisations such as your motor insurer, insurance broker, stockbroker or other share dealing service, vehicle dealer or repairer or someone else who provides you with goods or services and who thinks we have services or products that might be of interest to you. These businesses will be data controllers themselves and we encourage you to read their privacy notices for information about how they deal with information about you.

We also work closely with other third parties (including, for example sub-contractors in technical, software and technology services providers, payment and delivery services, search information providers and credit reference agencies) and we may receive information about you from them. Depending upon the services being used we may also make checks against the Government’s financial sanctions targets list.

Our hire vehicles can be fitted with trackers. We use the vehicles’ location data for a range of purposes depending upon which firm and services you are using. For example, the information is utilised for the protection of our vehicles against theft and on occasion to notify us when the hire has ended (i.e. when it is back with the garage that repaired your vehicle), if the vehicle exceeds speed limits or enters a high risk area such as a UK port or Eurotunnel area.

This data may also be used in connection with the defence or prosecution of legal rights and may be supplied to the police in the event of there being a collision, or suspicion that an offence may have been committed involving the vehicle. For further information please see the Privacy Statement of the firm providing the service by clicking the link below.

After the conclusion of all services with you, we will hold information about you in line with the retention policy of the firm(s) providing the service(s) to you. Your information will be held securely.

Pre-Employment Data

During the recruitment process we may collect information directly from you, from other organisations and/or from publicly available information, including media profiles. If necessary, we will share your information in order only to assess your application, equality monitoring and to meet legal or policy requirements for pre-employment checks. This may include checking your identity, work and education activity, criminal record and credit history. When you apply for a role within the Redde Northgate group, your information will be shared internally for the purpose of the recruitment exercise.  You will find more information about how we collect and use personal data in our privacy notice for the recruitment and selection process which is available here.

Our Services and Products

We use your information to deal with enquiries you make about our services or products, to provide services or products to you, in connection with the holding of shares in Redde Northgate plc, and to notify you about changes to our services. Some of those services are not provided directly by us – there is more information about this in the section about sharing your information.

If we have asked for your consent to use your data you may withdraw that consent at any time by contacting the relevant firm(s) using the links below.

We will seek feedback about your experience to analyse and improve our services and products.

Marketing

We will provide you with choices regarding certain personal data usage, particularly regarding marketing material.  You can ask us to stop sending you marketing material at any time by following the opt out links on any marketing messages sent to you or by using the links below to contact the relevant firm.

We use a third party provider to deliver marketing communications by email, we may gather statistics around email opening and clicks using industry standard technology including pixel trackers to help us monitor and improve our email communications.

Sharing Your Information

We have a legitimate interest to share your information with other organisations and we want to make it clear to you when this will happen. To provide our overall service we need to use the services of, and supply information about you to, various suppliers who will have their own obligations to tell you how they collect and use your personal data. We may share your personal information with any of our group companies, this may be to provide services to you.

As we offer products and services to you that we may not provide ourselves, we share your information with other approved suppliers; sometimes these organisations will supply their services directly to you (typically repairers, motor engineers and the underwriters of insurance products we market), on other occasions they will be our sub-contractors such as vehicle suppliers or external IT infrastructure businesses.

We share your information with organisations, such as our business partners which will include organisations that put you in touch with us and who are themselves data controllers and organisations that process your information on our behalf and under our direction. Where we share your information with other data controllers it is to honour the obligations we have to you or because they or we have some other good reason to do so such as the provision of management information about how we have supplied services to you or to deal with complaints.

Other Occasions When We May Share Your Personal Information

If anyone buys us or any of our group companies that hold your personal information then personal information about you will be transferred to the buyer. This will also be the case if instead of buying the relevant group company the buyer simply buys all or most of the business assets.

There may be occasions when we must share information (including with regulators) about you so that we comply with a legal obligation, to enforce or apply our website terms of use, other agreements or to protect the rights, property, or safety of ourselves or our customers or someone else. We will also exchange information with other companies and organisations for the purposes of fraud protection, crime prevention or detection and credit (and other) risk reduction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We have contracts in place with our third party data processors which means that they are only permitted them to process your personal data for specified purposes and in accordance with our instructions.

Where We Store Your Personal Information

All information you provide to us is stored securely. Where we have given you, or where you have chosen a password which enables you to access certain parts of our systems, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to protect it from unauthorised access.

International Data Transfers

We do not generally process personal information outside of the UK or the European Economic Area but should this occur from time to time (for example certain service providers may process personal data outside the UK or EEA), it will be done only in a way that complies with current laws and regulations and any such transfers are subject to data safeguards.

Access to Information

You can request access to your personal data (commonly known as a “data subject access request” or “subject access request”) using the contact details provided.  Subject to compliance with any laws and regulations, this enables you to receive a copy of your personal data together with other supplementary information.  There are some exceptions which means that you might not always receive all the information we process.

Your Other Rights

In addition to having access to your personal data (see above) and your right to the information set out in our privacy statements you have the rights to ask us to rectify any incorrect information about you, to delete information we hold about you, to restrict what we do with information about you, to require us to in a commonly used machine readable form, additionally you may object to how we are using information about you including where we are processing your personal data for direct marketing purposes and the right not to have automated decisions made about you.

The above rights are not all absolute and whether you can use one of these rights may depend on the way we obtained your information or the legal basis on which we use your personal information. More information about how and when you can exercise these rights is available from the relevant Supervisory Authority detailed below.

Third Party Websites and Hyperlinks

Our website may contain hypertext links to websites operated by third parties.  The responsibility for the operation and content of those websites rests solely with the company controlling the third party website and will be governed by separate terms and conditions These websites have their own privacy statements and we encourage you to read the privacy statements on the other websites you visit. We do not accept any responsibility or liability for the contents of any linked third party websites.

Group Firms Contact Details and Privacy Statements

Due to the nature of our organisation, our firms are subject to a range of legal, regulatory and contractual obligations that vary between each legal entity. Please click on the firm below for their contact details and firm specific privacy statements.

• Auxillis ltd
• Auxillis Services ltd
• CabAid ltd
• FMG Support (FIM) ltd
• FMG Repair Services ltd
• NewLaw Solicitors
• Northgate Vehicle Hire ltd (ROI)
• Northgate Vehicle Hire SA (Spain)
• Northgate Vehicle Hire ltd
• Northgate Vehicle Sales ltd
• Principia Law
• Redde ltd
• ChargedEV
• Blakedale Ltd
• GRG Public Resources Ltd
• Fridgexpress (UK) Limited

Complaints

We are committed to protecting and respecting information about you in compliance with relevant laws and regulations and for this reason we take complaints we receive about this very seriously.

If you are unhappy, we encourage you to contact the firm providing the services directly by following the links below, or us using the details above. If you are not satisfied with our response or if you prefer not to raise the issue with us, you may at any time complain to the relevant relevant Supervisory Authority.

Changes to Our Privacy Statement

Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Who to contact

If you have submitted personal data through the site and would like that information deleted from our records, please contact us: dpo@reddenorthgate.com.