Introduction and Contact Information

This privacy statement tells you what to expect when we collect your personal information. We will explain what data we hold about you, how we collect and use your data and whether we share it with other organisations.

We have purposely drafted this notice to be clear and concise so it is a summary of how we collect and use your personal information. If you would like more details about how we collect and use your personal information you will find it on our websites terms of use and within the letters or documents we send to you and in the individual Privacy Statements’ of the firm providing the service to you. You will also find information on our client portals if relevant to the services you use. If you can’t find the information you would like, please contact us.

The services you use within the Redde Northgate plc Group will dictate which organisation has control of your data (the data controller). If your service is being provided by one or more of the group firms, we recommend you contact them directly by using the links provided below. Where ‘we’ is used in this statement it refers (unless stated otherwise) to the relevant data controller within the Redde Northgate group.

If you want to ask Redde Northgate plc for information about your data, make a data related request or ask for further details about this privacy statement, please contact Data Security at Redde Northgate plc, Northgate Centre, Lingfield Way, Darlington, DL1 4PZ or by telephone on 01325 467558 or by email at DataSecurity@Redde-Northgate.com and we will respond to you directly.

This privacy notice applies to:

  • Visitors to our websites and use of cookies
  • Information we obtain about you
  • How we use your information
  • Sharing your information
  • Where we store your personal information
  • International data transfers
  • Your rights of access to information
  • Other rights you might have
  • Complaints
  • Changes to this policy statement

Visitors to Our Websites and Use of Cookies

Our website uses cookies. Most of the cookies we use are ‘Strictly Necessary or ‘Functional’, i.e. they are needed to ensure the site works for you. We also use, Google Analytics, to collect details of visitor behaviour patterns on the site. We do this to understand how customers use the site and help us to provide you with a good experience when you browse and to make improvements. You can read more about how we use cookies and how you can manage your cookie settings for each of our firms on their websites’ Cookies page.

Information About You

You will give us most of the information we will hold about you; this is generally done when you communicate with us and is likely to include your name, address, e-mail address, telephone numbers, financial and credit card information and, where relevant, information about any incident in which you may have been involved, including any injuries suffered, other parties involved and further information relevant to the products and services we offer.

Sometimes information about you will come from other organisations such as your motor insurer, insurance broker, stockbroker or other share dealing service, vehicle dealer or repairer or someone else who provides you with goods or services and who thinks we have services or products that might be of interest to you. These businesses will be data controllers themselves and we encourage you to read their privacy notices for information about how they deal with information about you.

We also work closely with other third parties (including, for example sub-contractors in technical, payment and delivery services, search information providers and credit reference agencies) and we may receive information about you from them. Depending upon the services being used we may also make checks against the Government’s financial sanctions targets list.

Our hire vehicles can be fitted with trackers. We use the vehicles’ location data for a range of purposes depending upon which firm and services you are using. For example, the information is utilised for the protection of our vehicles against theft and on occasion to notify us when the hire has ended (i.e. when it is back with the garage that repaired your vehicle), if the vehicle exceeds speed limits or enters a high risk area such as a UK port or Eurotunnel area.

This data may also be used in connection with the defence or prosecution of legal rights and may be supplied to the police in the event of there being a collision, or suspicion that an offence may have been committed involving the vehicle. For further information please see the Privacy Statement of the firm providing the service by clicking the link below.

After the conclusion of all services with you, we will hold information about you in line with the retention policy of the firm(s) providing the service(s) to you. Your information will be held securely.

 

Pre-Employment Data

During the recruitment process we may collect information directly from you, from other organisations and/or from publicly available information, including media profiles. If necessary, we will share your information in order only to assess your application, equality monitoring and to meet legal or policy requirements for pre-employment checks. This may include checking your identity, work and education activity, criminal record and credit history. Your information will be securely stored. Unsuccessful applicant details are held for 12 months and then destroyed.

Our Services and Products

We use your information to deal with enquiries you make about our services or products, to provide services or products to you, in connection with the holding of shares in Redde Northgate plc, and to notify you about changes to our services. Some of those services are not provided directly by us - there is more information about this in the section about sharing your information.

If we have asked for your consent to use your data you may withdraw that consent at any time by contacting the relevant firm(s) using the links below.

We will seek feedback about your experience to analyse and improve our services and products.

Marketing

We will provide you with information about our products and services that you have used or asked about and our related products and services.

We may provide information about you to selected third parties that offer goods or services we think may interest you, but only if you first agree that we may do so.

If you are not an existing customer, we will only contact you if we have a lawful basis for doing so.

Sharing Your Information

We have a legitimate interest to share your information with other organisations and we want to make it clear to you when this will happen. To provide our overall service we need to use the services of, and supply information about you to, various suppliers who will have their own obligations to tell you how they collect and use your personal data. We may share your personal information with any of our group firms, this may be to provide services to you.

As we offer products and services to you that we may not provide ourselves, we share your information with other approved suppliers; sometimes these organisations will supply their services directly to you (typically repairers, motor engineers and the underwriters of insurance products we market), on other occasions they will be our sub-contractors such as vehicle suppliers or external IT infrastructure businesses.

We share your information with organisations, such as our business partners which will include organisations that put you in touch with us and who are themselves data controllers and organisations that process your information on our behalf and under our direction. Where we share your information with other data controllers it is to honour the obligations we have to you or because they or we have some other good reason to do so such as the provision of management information about how we have supplied services to you or to deal with complaints.

Other Occasions When We May Share Your Personal Information

If anyone buys us or any of our group companies that hold your personal information then personal information about you will be transferred to the buyer. This will also be the case if instead of buying the relevant group company the buyer simply buys all or most of the business assets.

There may be occasions when we must share information (including with regulators) about you so that we comply with a legal obligation, to enforce or apply our website terms of use, other agreements or to protect the rights, property, or safety of ourselves or our customers or someone else. We will also exchange information with other companies and organisations for the purposes of fraud protection, crime prevention or detection and credit (and other) risk reduction.

Where We Store Your Personal Information

All information you provide to us is stored securely. Where we have given you, or where you have chosen a password which enables you to access certain parts of our systems, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

International Data Transfers

We do not generally process personal information outside of the UK or the European Economic Area but should this occur from time to time (for example our use of Google analytics involves data being transferred to the USA), it will be done only in a way that complies with current laws and regulations.

Access to Information

You may obtain the information we hold about you by making a written or verbal request to us using the contact details provided.

Subject to compliance with any laws and regulations, when you ask us about the information we hold on you we will give you confirmation that your data is being processed, access to it and any other supplementary information we consider relevant to your request.

Your Other Rights

In addition to having access to your information (see above) and your right to the information set out in our privacy statements you have the rights to ask us to rectify any incorrect information about you, to delete information we hold about you, to restrict what we do with information about you, to require us to in a commonly used machine readable form, additionally you may object to how we are using information about you and the right not to have automated decisions made about you.

The above rights are not all absolute and whether you can use one of these rights may depend on the way we obtained your information or the legal basis on which we use your personal information. More information about how and when you can exercise these rights is available from the relevant Information Commissioner’s Office.

You can ask us to stop using your information for marketing at any time by using the links below to contact the relevant firm.

Links to other sites

This privacy notice does not cover the links within this site linking to other websites. These websites have their own privacy statements and we encourage you to read the privacy statements on the other websites you visit.

Group Firms Contact Details and Privacy Statements

Due to the nature of our organisation, our firms are subject to a range of legal, regulatory and contractual obligations that vary between each legal entity. Please click on the firm below for their contact details and firm specific privacy statements.

 

 Auxillis ltd  Northgate Vehicle Hire ltd (ROI)
 Auxillis Services ltd  Northgate Vehicle Hire SA (Spain)
 CabAid ltd  Northgate Vehicle Hire ltd
 FMG Support (FIM) ltd  Northgate Vehicle Sales ltd
 FMG Repair Services ltd  Principia Law
 NewLaw Solicitors  Redde ltd
 NewLaw (Scotland)  Redde Northgate plc
 Northgate plc  

 

 

Complaints

We are committed to protecting and respecting information about you in compliance with relevant laws and regulations and for this reason we take complaints we receive about this very seriously.

If you are unhappy, we encourage you to contact the firm providing the services directly by following the links below, or us using the details above. If you are not satisfied with our response or if you prefer not to raise the issue with us, you may at any time complain to the relevant Information Commissioner’s Office.

 

England

Northern Ireland

Republic of Ireland

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: +0303 123 1113 or

+44 1625 545745 if overseas

www.ico.org.uk

Information Commissioner's Office

3rd Floor

14 Cromac Place

Belfast

BT7 2JB

 

Tel: +028 9027 8757 or

+0303 123 1114

www.ico.org.uk

Data Protection Commission An Coimisinéir Cosanta Sonraí

21 Fitzwilliam Square South

Dublin 2,

D02 RD28

Ireland

 

Tel: +353 57 868 4800 or

+353 761 104 800

www.dataprotection.ie

 

 

 

 

 

 

Scotland

Spain

Wales

Information Commissioner's Office

45 Melville Street

Edinburgh

EH3 7HL

 

 

Tel: +0303 123 1115

 

www.ico.org.uk

Agencia Española de Protección de Datos

C /Jorge Juan, 6,

28001 Madrid,

Spain

 

 

Tel: +34 901 100 099 or

+34 91 266 35 17

www.aepd.es

Information Commissioner's Office

2nd Floor,

Churchill House

Churchill Way

Cardiff

CF10 2HH

Tel +0330 414 6421

 

www.ico.org.uk

 

Changes to Our Privacy Statement

Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

 

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below details every cookie used by this website.

Cookie Name Purpose More information
Google Analytics

_utma

_utmb

_utmc

_utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google  
Link to Hire Vehicle Website hireButton This cookie is used to track whether or not the link to the Hire Website has been closed so that it does not show to the viewer everytime they come to this website.  

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

Who to contact

If you have submitted personal data through the site and would like that information deleted from our records, please contact us: webmaster@northgateplc.com

Click here to view the Group Privacy Statement